Scale Your Support Team Without the Headaches
Dedicated English-native agents from South Africa deliver 24/7 customer support at 30-40% lower cost than US/UK teams. Improve CSAT, reduce response times, and scale without hiring complexity.
Trusted by Growing Companies
We specialize in customer support for fast-growing businesses across industries
E-commerce / DTC
Order issues, returns, product questions
SaaS & Apps
Technical support, onboarding, billing
Fintech
Account issues, transactions, compliance
Travel & Marketplaces
Bookings, cancellations, vendor support
Why Choose SouthBridge Support
We combine the cost advantages of South African talent with the quality standards your customers expect.
Cut Costs ~40%
Replace expensive US/UK seats with trained South African agents without sacrificing quality.
Save $15K+ per agent annually24/7 Coverage
Daytime EU/UK, US mornings/evenings, weekends and holidays covered.
Never miss a customerEnglish-Native Quality
Neutral accents, high empathy, rigorous QA and weekly reporting.
Maintain or improve CSATFast Stand-Up
Go live in ~2-3 weeks: access, SOPs, macros, calibrations, then scale.
2-3 week onboardingHow It Works
From initial call to full-scale support in less than 3 weeks
Week 1: Discovery & Planning
Discovery call, system access setup, and custom SOP development.
Week 2: Agent Training
Dedicated agents trained on your systems, processes, and brand voice.
Week 3: Go Live
Agents start handling your support tickets with full QA oversight.
Ongoing: Scale & Optimize
Weekly reporting, performance optimization, and team expansion.
Simple, Transparent Pricing
Start with a 30-day pilot, then scale as needed
30-Day Pilot Program
Start with 1-2 dedicated agents on email + chat. We handle onboarding, SOPs, QA, and weekly reporting. At month-end, scale seats or extend to phone/24-7.
Discounts for 3+ agents or 24/7 packages
Ready to Transform Your Support?
Join dozens of companies already saving 30-40% on support costs while improving customer satisfaction.
Schedule Your Discovery Call
30-minute call to discuss your support needs and how we can help